Frequently Asked Questions

- What does 6 service minimum mean?

We require at least 6 services for any wedding party booking. This does not necessarily mean 6 people. It could be a minimum of 6 hair services, 6 makeup services, or 3 hair and 3 makeup services, etc.

- What is the deposit amount?

The deposit cannot be calculated until we have received your contract agreement with your services specified. It is 50 percent of the total, and the remaining balance is due 4 weeks prior to the event date. We accept Zelle and cash for payments. We only take payments for the person whose name is on the contract.

- Can I just add some services now to secure my date and remove them or add others later?

This is very important. We must know your services in order to accept your booking. Once you submit your contract, you cannot under any circumstances remove or credit any services. When we process your contract and payment, we assign our team to your event based on the work they are getting. We cannot take services from them after we have agreed, which is why our contracts are in place. You are, however, welcome to swap someone out for someone else if needed, as long as your balance amount stays the same. You can add services after you sign your contract, but you will want to be most accurate because we assign our team to bookings once they are secured. The added services will be charged at the current service rate, not the rate on the original contract. Some days are busier than others, and we do take multiple events in a day. We might not have available team members to accommodate your requested additional services. It is best to talk to your girls and get an accurate headcount before signing your contract.

- Can you provide me a quote?

Yes, we would be more than happy to provide you with a quote once you have an accurate headcount of the services being requested and the location where you will be getting ready. If you are uncertain of your services or party size, wait to get a quote; otherwise, things can get confusing with multiple changes and requests.

- How much time do you need? How many artists come on the day of the event?

We require a minimum of 4 hours for every booking. This minimum guarantees the number of services we’re able to assign per artist to secure them on your date. The number of artists assigned completely depends on those services you secure, so we’re unable to know this answer until we have a contract. A $100 fee will be added for each additional artist.

-Do you offer appointments for trials, and if so, when can I book that?

Yes, we offer appointments Tuesday-Thursday by appointment in studio. Trial appointments do NOT go toward your day of service count as it is a completely separate service. Having a trial does NOT confirm or hold your event date booking. You will need to book and pay for that separately via email. We don’t hold any dates!

- How much is the travel fee?

Anywhere we go is a $2 fee per round trip mile from our studio per artist. If you would like to avoid a travel fee, you are welcome to get ready at our studio located in Old Town Spring.

-Can the artists apply extensions on the wedding day?

Yes, our artists are able to clip in and style extensions. They must be 100 percent human hair and provided by the client on the event date. An additional $40 fee will apply to clip or style already-placed extensions.

- Do you offer different pricing for just eyes, just foundation, etc.?

We can provide services for anyone in your group, as they’re all considered part of your party. A liability waiver must be signed for children 3-8 years of age. Our pricing is the same whether you tell your artist you want a full face or just blush and lip gloss! We are always happy to accommodate a more minimal application if the client relays this to their artist; however, the price will not change.

- Do you offer any additional discounts?

At this time, we do not offer additional discounts. We average 3-4 wedding inquiries every day with an average of 4 secured contracts a week. Our calendar fills up quickly and in advance. We are nearly full a year and a half in advance. Because of this, we are not offering any additional discounts and encourage you to reach out and secure your date.

- How can we reserve the date?

We require all bookings, trial appointments, and added services be submitted via email so we can track. When you are ready to move forward, we will send you an event sheet for you to fill out and return to us to draft your contract. You are welcome to give us a call if you’d like to talk through the contract, and we will be happy to assist you once you have a booking secured, but any and all changes would have to be submitted in writing. This is the best way to avoid any miscommunication!

-How does your booking process and final balance payment work?

Once you have reviewed our pricing and FAQ section, you may request an event sheet to move forward with booking. Once we receive your event sheet, we will send you a filled-out contract based on the information provided for you to read, sign, and return to us with your retainer. Your retainer payment can be made via Zelle or cash. You have 3 days from when you receive your contract to return it to us with your payment or the contract will be voided. Once we receive your payment and contract, we will secure your date and add you to our calendar. Your remaining balance is due 4 weeks prior to the event date. A member from our team will reach out to confirm your event-day services, timeline, and final payment at that time. After this email, all services will be confirmed and paid for and sent to your artists. No additional changes can be made after that time.

- Do you set a schedule of services for the day of the event?

We do not. Everyone needs to be present at the booking start time, regardless of their role in the event. We keep a list of names and services that will be provided, but because some artists work faster than others, a schedule is not always accurate to follow. Our team needs to be continuously working or the timeline will be compromised, and late fees will be accumulated.

-Do you offer blowouts?

No, we only style dry hair and require everyone receiving services have dry hair on the day-of, as we don’t carry blow-dryers with us! Blowouts would significantly increase the time needed and cause the timeline to run off track, so we don’t offer these services.

- Someone in my party has textured hair or extremely curly hair. Are you able to work with curly hair?

Of course! Every service is given a 30–45-minute window; this means we don’t have time to smooth AND style textured hair because they have the same timing window as anyone else on the schedule. If you will be working with your natural curl, we ask that you prep your hair as you normally do to get your best curl. At the time of your appointment, we would style the hair with its natural curl pattern. If the natural curl does not fit the style being requested, the hair must be pre-smoothed for us to then style as requested.

- Now that I’m booked, when do you recommend I do a trial?

We always say, the closer to the wedding the better! In our experience, trials are the most beneficial within 3 months before the wedding date and no further out. We try to accommodate you for the trial with the same artist or artists who will be working with your event, but unfortunately with working during a pandemic and things changing daily, we cannot at this time guarantee the same artist. All our artists are more than capable of replicating the look without a problem.

- What other fees would I incur on my contract?

Other than the cost of services, there is a 20 percent total gratuity (based on the cost of services) and travel fee (above). The only other potential cost you could incur is the early morning start fee for any bookings needing to start earlier than 9 am, a holiday fee, or if you need to add any additional artist. We will include these fees on your contract, if applicable.